Euclides Technologies Support Services
Euclides Technologies provides support services as seen within our three models: Standard, Extended and an option for a Bank of Support hours to be used as needed. We are flexible with our support approach and can help provide a custom quote in any scenario.
Standard Support Model
Our Standard solution includes a year-round personal support model, led by our dedicated Euclides Support Engineering Team.
- Standard Silver: Annual Business Hours Support & Maintenance
- Standard Gold: Annual 24/7 Support & Maintenance
Extended Support Model
Euclides also offers an Extended support solution that provides a year-round personal support model based on a community and collaborative support system to keep your business agile and productive. This support model includes onsite support, continuous knowledge transfer and also includes system health checks enabling on-going IFS education.
- Extended Silver: Annual Business Hours Support & Maintenance/Dedicated solution architect for on-site visits
- Extended Gold: Annual 24/7 Support & Maintenance/Dedicated solution architect for on-site visits
Bank of Hours Support Model
Our third support solution is a bank of hours that can be utilized according to business needs and also includes personal support from our Euclides Support Engineering Team.