Remaining competitive in the communications industry requires the highest level of customer service at a fast pace, low price and unmatched quality. The challenge requires communication companies supporting company-owned assets, fixed line, cable, wireless, satellite and internet services, to operate at maximum efficiency. In order to do that, companies need a quality telecom service management software.
Our team has a wide range of expertise with implementing tailored communications industry, integrating them with your already tailored back end office softwares and systems. Our telecom service management solution creates optimized schedules for business users and allows them to dispatch work to the mobile workforce organization.
The Communications industry uses our solutions to:
- Achieve 360º visibility of all work and work types in a centralized system
- Consistently schedule work according to company service policies
- Optimized scheduling based on business rules and objectives including skills
- Accurately schedule work days and/or weeks in the future
- Optimize travel and route with map views
- Process online appointment booking based on real-time resource availability
- Schedule through multiple modes of scheduling from automatic to interactive
- Enable real-time data communication with the field using mobile devices