The population is growing and so are the number of vehicles that people own. A good problem to have in the vehicle insurance business. Staying competitive means keeping current with advancements in technology that support your business. In order to increase efficiency and market share you have to find ways to improve business processes and serve customers in a more streamlined way. This is where a tailored automated dispatch software by our workforce management consultants comes into play.
Auto claim representatives are in the field every day. Service dispatchers require a tool to help manage the work assignment process in order to maximize productivity, while reducing travel time and meeting customer commitments every time.
The auto claims process is a perfect fit for advanced technology by ClickSoftware.
- Schedule and mobility applications provide complete visibility of all work
- Reduces the need for phone calls from the field to dispatch
- Schedule work by business rules in order to maximize productivity
- Reduce travel time through route optimization
- Keep appointments with customers
- Use GPS technology to further optimize productivity