Utility companies have both company-owned assets and personnel, requiring a utility field workforce management solution that can better manage a wide range of work, coordination and field activities. Any downtime results in heavy criticism and immediate pressure from customers and regulators. Therefore, it is critical to maintain assets and manage crew’s activities daily, during outages, storms and even while performing disaster recovery.
For utilities, our Field Workforce Management Solutions will:
- Respond faster and increase regulatory compliance
- Plan work years in advance, increasing yearly budgetary workload
- Optimized scheduling to enforce policies during automatic scheduling — From customer service to transmission and distribution or outages
- Real-time visibility from mobile field apps to keep customers and regulators informed of which assets are being restored, and which are scheduled next
- Help track field service KPIs