Each industry has specific processes and procedures to follow in order to meet their customer expectations:
Capital Equipment: To protect equipment investments and keep items such as generators working properly, capital equipment service and maintenance businesses must be able to keep a strict maintenance schedule and respond quickly to issues.
Telecommunications: In dealing with very sophisticated technology, the ability to respond quickly while also assigning the right skill level to the job is key.
Computer and Office Equipment: Speed and quality are extremely important when working in office environments as well as with computer equipment. Any down time means lost money for the office and more pressure for the field service company.
Home Services: For home theater, electronics, security and other in-home systems, the quality level must be extremely high to meet customer demands. Making sure the right field resource is assigned and the right parts are available is a must.
Insurance: From claims adjusters to insurance representatives, reliable communications keeps productivity levels high and response to issues timely.
Utilities: Extreme weather conditions mean an urgent need to respond to utility related issues expeditiously. Also preparation is needed in the form of routine maintenance to make sure vital equipment will not fail during extreme situations. From electrical to water and sewer the utilities field service industry must be prepared and stand ready to respond at a moment’s notice. Careful location management and organized dispatch processes insure a timely response.
We know that no two industries are alike, and that no two companies have the same goals and requirements. That’s why we tailor ClickSoftware solutions to the specific needs of our clients. Here are names of some of our customers.
Computer & Office Equipment
- Terasen Gas