Euclides Technologies, ClickSoftware Support Services

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Euclides Technologies provides support services as seen within our three models: Standard, Extended and an option for a Bank of Support hours to be used as needed. We are flexible with our support approach and can help provide a custom quote in any scenario.

Standard Support Model

Our Standard solution includes a year-round personal support model, led by our dedicated Euclides Support Engineering Team.

Standard Silver Standard Gold
Annual Business Hours Support and Maintenance Annual 24/7 Support and Maintenance

Extended Support Model

Euclides also offers an Extended support solution that provides a year-round personal support model based on a community and collaborative support system to keep your business agile and productive. This support model includes onsite support, continuous knowledge transfer and also includes system health checks enabling on-going ClickSoftware education.

Extended Silver Extended Gold
Annual Business Hours Support and Maintenance Annual 24/7 Support and Maintenance
Dedicated solution architect for on-site visits Dedicated solution architect on-site visits

 

Bank of Hours Support Model

Our third support solution is a bank of hours that can be utilized according to business needs and also includes personal support from our Euclides Support Engineering Team.