ClickExpress by Euclides is an out-of-the-box solution, available as on-premise or Cloud-based, that addresses the unique mobility and scheduling needs of a growing company. Whether you have tens or hundreds of mobile resources, ClickExpress by Euclides enables companies to manage the lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, dispatch, real-time updates from the field, and managerial reports. You can choose to utilize one or more components, according to your business needs today, with the option to use others later as your business needs change. Whether on the Cloud or on-premise, the onboarding process is rapid and streamlined. Since ClickExpress is based on proven and trusted ClickSoftware solutions, you’ll also be taking advantage of our years of experience in best practices for the field service industry
Features
ClickExpress by Euclides incorporates all the primary components of ClickSoftware’s Service Chain Optimization Suite:
- Work Order Management
- Schedule & Dispatch
- Mobility
- Reports and Analysis
Benefits
Your Customers
- Immediate appointment booking with firm commitments based on reality.
- Increased flexibility and options available at the point of booking and rescheduling appointments.
- Improved service leading to increased customer satisfaction and loyalty.
- Proper resource arrives within the committed timeframe, with all the details necessary to manage the work.
- Increased first-time-fix rate.
Mobile Workforce
- A realistic schedule that takes into consideration travel, lunch break, skills, availability, etc.
- BYOD or “bring your own device”; ClickExpress mobility works on any device.
- More focus on completing the work – less about administrative paperwork.
- Simple job updated and automated communications with the back office leads to increased productivity.
- Instant access to the relevant information when you need it.
- Cut excessive travel time, repeat visits and idle time.
Dispatcher
- Real-time monitoring provides an immediate view of availability and access to all resources.
- Automated night optimization provides a consolidated daily schedule and allows the dispatcher to focus on exceptions.
- Increases performance through complete visibility: assess and adjust operations, then report on current activity.
- Improved productivity through minimized need for manual intervention; focus on the tasks that really require your attention and expertise.
- Intuitive tools provide precise, real-time knowledge to support the decision making process.
Your Business
- Centralized visibility that provides a single source of information.
- Align mobile and operations with the business goals; reduced driving time, cut overtime, improve customer service.
- Real-time operational reports provide absolute visibility.
- Reduce IT costs by implementing in the Cloud: no licenses, no hardware, free upgrades.
- Improve productivity and reduce costs across the entire company.
- Empower your company to manage and operate within the policies set.
For more information about how ClickExpress by Euclides can help your business thrive, either Contact Us with any questions, or Schedule a Demo with our solutions team today!