Workforce Management Software

IFS

IFS Service Management is a full-service lifecycle management software for every service organization, incorporating Planning and Scheduling Optimization, Enterprise Service Management, Reverse Logistics, and Connected Field Service Management. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. IFS helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction. IFS customers report:

  • Saving 1.5 days of work every week with IFS mobile
  • Improved turnaround time from 24 hours to 2 hours
  • Reaching ROI in half the time of projection
  • Eliminating a roadblock in growth plan with IFS
  • Improving inventory variances from 20 percent to a fraction of one percent

ClickSoftware

ClickSoftware is a full field service optimization solution that has led the Gartner Magic Quadrant report for the past 4 consecutive years. Once implemented, ClickSoftware will provide a stand-alone, centralized source system for all of your customer data, locations, service entitlements, service history, work order creation and more. With it, your company will have:

  • 360 degree visibility of all work and work types in a centralized system
  • Consistently schedule work according to company service policies
  • Optimized scheduling based on business rules and objectives including skills
  • Accurately schedule work days and/or weeks in the future
  • Travel and route optimization including map view
  • On-line appointment booking based on real-time resource availability
  • Multiple modes of scheduling from automatic to interactive
  • Real-time data communication with the field using mobile devices