ClickSoftware Field Service Scheduling

ClickSoftware will provide a stand-alone, centralized field service scheduling system for all of your customer data, locations, service entitlements, service history, work order creation and more.

The Benefits of ClickSoftware:

  • 360 degree visibility of all work and work types in a centralized system
  • Consistently schedule work according to company service policies
  • Optimized scheduling based on business rules and objectives including skills
  • Accurately schedule work days and/or weeks in the future
  • Travel and route optimization including map view
  • On-line appointment booking based on real-time resource availability
  • Multiple modes of scheduling from automatic to interactive
  • Real-time data communication with the field using mobile devices

The ClickSoftware Field Service Scheduling Suite:

Scheduling

The capabilities of ClickSoftware enable service-oriented companies to perform at peak performance and profitability:

  • 360 degree visibility of all work and work types in a centralized system
  • Consistently schedule work according to company service policies
  • Optimized scheduling based on business rules and objectives including skills
  • Accurately schedule work days and/or weeks in the future
  • Travel and route optimization including map view
  • On-line appointment booking based on real-time resource availability
  • Multiple modes of scheduling from automatic to interactive
  • Real-time data communication with the field using mobile devices


Location Based Services

The Location Based Services within the ClickSoftware solution are highly configurable to the needs of any and every service organization. This enables your operation to emergency situations, potential late arrivals, or missed SLA’s:

  • Interactive “Get Closest Resource” wizard for dispatchers
  • Monitors the travel direction, speed and location of all mobile workers
  • Updates job status when a worker is moving from their currently known location
  • See the location of field employees when safety is a concern


Reporting and Analytics

Maximizing your return on investment in workforce management solutions takes persistence and analytics.

  • Maximize your investment and track KPIS for your business
  • Create fast, easy reports that provide visibility of service operational data
  • Seamlessly integrate with Microsoft Reporting Services 2005 or other reporting software
  • numerous out-of-the-box reports for a fully automated, time-saving experience or customize as needed for your organization

Dispatching

ClickSchedule powered by ClickSoftware will be configured to dispatch work according to your company’s service policies in order to maximize capacity and utilization.

  • Resource availability using the built-in calendar or integrate to HR
  • Work assignment considers resource skills, proficiency and home base location
  • Know when lower priority work can move or not and for which customer SLA
  • Visually see ‘locked’ work that cannot move on the schedule
  • Schedule work according to early start and end dates
  • Dispatch work when parts have arrived or when pre-construction activities are complete