Workforce Optimization Software Solutions
IFS Service Management is a full-service lifecycle management software for every service organization, incorporating Planning and Scheduling Optimization, Enterprise Service Management, Reverse Logistics, and Connected Field Service Management. IFS helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
IFS Field Service Management Software
IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
Actual customer outcomes with IFS FSM:
20% increase in equipment uptime
33% improvement in technician productivity
35% reduction in drive time
81% improvement in SLA compliance
300% increase in ratio of technicians to dispatchers
IFS Planning & Scheduling Optimization
IFS Planning & Scheduling Optimization consists of a range of modules that can either be implemented separately or integrated to form a powerful tool that provides visibility, scheduling optimization and planning of mobile resources. At its core, IFS Planning & Scheduling Optimization software also delivers dynamic scheduling that can be optimized by several criteria to increase profit, reduce cost and ensure service level agreement (SLA) compliance.
Actual customer outcomes with IFS PSO:
35% reduction in drive time
49% decrease in subcontractor spend
76% lower average cost per job
300% increase in ratio of technicians to dispatchers
Euclides Workforce Optimization Services
Implementation Services
A successful implementation is critical in order to deliver the expected return on investment and user acceptance. You need to be able to count on a workforce management consultant for vast knowledge of IFS solutions as well as the expertise to lead and guide the implementation process from initial workshop to system launch.
Our experienced team has a proven track-record of achieving the highest quality results. Our process gives us that ability to remain agile, provide savvy customer service and maintain a high degree of professional delivery. We offer the best time-to-market for our customers.
Integration Services
Through web services and XML, we provide real-time integration of systems:
ERP/CRM/EAM/Legacy
HR/Billing/Finance/Accounting
Inventory and Parts Management
Service Scheduling & Mobility
GPS/GIS
Our integration team can also:
Integrate with JD Edwards, Microsoft Dynamics, SAP, Oracle, legacy
Consult on integration needs for the entire business to relieve burden of IT departments
Support & Advisory Services
Euclides is flexible with our support approach and can help provide a custom quote in any scenario. We understand that many service management organizations who utilize Salesforce might have team members certified and capable of implementing a solution. Although these implementations may go smoothly, key best practices and logic around field service may be missing and thus could make it more costly and difficult for your organization to get up and running.
This is where our Advisory Services can help. Think of us as your best practice guru for workforce management – one you can call upon to help review and guide the implementation of your field service software from the outside. We’ll work hand-in-hand with your team, being the coach for the successful field service management software that you need.
Key offerings from this service include:
Onsite participation from Requirements and Design meetings to input into Technical and functional requirements documentation
Review of identified customization
Integration consultancy
Review of build configuration
QA services if required
Review of training materials and guidance on training plan
Review and advise on deployment strategy